Frequently Asked Questions

 

Can I change my username?

Yes. Random usernames are issued by default however these can be changed in your Account page

Why can't I see any listing details?

In order to submit offers, chat with sellers and request samples and test results, you need to be a paid subscriber to the Honey Network

What contact details are displayed on the site?

Only your username is displayed on the site. No email addresses or contact numbers are displayed unless you enter them in the comments box or within  Q&A session.

What is the best way to list my product?

If you have a substantial amount of similar product you want to list, we recommend it be split up into 8-16 drum parcels. This amount has traditionally been very popular with buyers.  If a buyer wishes to purchase larger amounts, you can negotiate the purchase of multiple listings. This will attract more buyers and better prices while still being able to accommodate those that want to purchase larger quantities.

Do listings have to stay up for 90 days?

No, you can run listings for less if you prefer however there is a fee to relist product (unless there are mitigating circumstances such as a failed sale). If you sell the product outside of the Honey Network, all we need is the sale price to close the listing for you.

How should I state the variety and grade of the product in my listings?

It is important that you state the official classification of the product if you are listing Mānuka honey. If it is active honey, we recoomend you state the MG and the NPA rating in the heading. For example; Manuka monofloral 83+ MG/5+ NPA or Manuka multifloral 83+ MG/5+ NPA. If you are selling a parcel of product with a wide range of activity levels, then you can list either the MG or the NPA level to mae it easier to read i.e Manuka monofloral 5-8+ NPA or Manuka multifloral 5-8+ NPA etc.

Who determines how honey varieties are classified?

Sellers are obligated to classify their honey listing as accurately as possible. New Zealand honey listed as Mānuka MUST comply with New Zealands Mānuka honey definition guidelines. The classification of variety can be further determined by the supporting test results and the samples that are available for independent testing. The Honey Network has no responsibility in determining the varieties of honey listed.

What test results should I have available for buyers?

Buyers will require test result for a variety of things depending on the markets they require the product for. The best guide to follow is the Codex Alimentarius which can be found here. We generally recommend APC, DHA, MG, HMF, C4 Sugar and MPI Mānuka definition tests for New Zealand Mānuka honey. We recommend APC, C4 sugar and pollen counts for all other varieties as well as local compulsory testing that may be applicable. There should be NO detectable signs of anti-biotics, chemical residues, heavy metals, AFB or EFB in honey listed on the Honey Network. Unreported evidence of this may lead to you being reported to your local food safety compliance verifiers and instant banning from the Honey Network. 

What will it cost a buy or sell through the Honey Network?

Paid membership to the Honey Network provides access to the Price Tracker and the ability to list and make offers on bee products. Annual memberships are $149 NZD plus applicable taxes. If you wish to list product for sale, the fee for each listing is $149 NZD plus applicable taxes. Listings can stay published for as long as you wish. Listings can be edited but they can not be withdrawen and re-listed without incurring another listing fee.

How do I maintain anonymity when I bid?

As the Honey Network is a blind tender system, other members will not see that you have made an offer on a listing. The only sign that an offer has been made will be the number of offers displayed on the listing. Sellers can choose to list anonymously however the lack of transparency may make buyers wary unless you have a number of positive reviews from previous sales to build trust.

How do I contact interested buyers?

If someone makes an offer and you would like to contact them, open your My Account page and select My Listings. Select the appropriate listing, then click on the Username of the submitted offer. This will display the contact details of the buyer.

How do I retain anonymity?

As the Honey Network is a blind tender system, other members will not see that you have made an offer on a listing. The only sign that an offer has been made will be the number of offers displayed on the listing. Sellers can choose to list anonymously however the lack of transparency may make buyers wary unless you have a number of positive reviews from previous sales to build trust.

What happens if a foreign buyer makes an offer but I am unable to export?

The Honey Network is export certified and has decades of experience in exporting honey and perishable products. We can provide help with overseas market access requirements, labelling, packing, food safety compliance, traceability and authentication, export documentation, finance and legal agreements. Feel free to This email address is being protected from spambots. You need JavaScript enabled to view it. if you would like to learn more about the services we can provide and our fee structure. Please note that this service is currently only available to New Zealand members.

How do I request test results for listed product?

You can request that test results be emailed to you from clicking a button within each listing. This is only viewable by subscribers

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